You can reach us through the Contact Us form, email, WhatsApp or our social media handles. Our support team responds during business hours (for example, Monday to Saturday, 10 AM–7 PM) and aims to get back to you within 24 hours.
Artihas Customer Support
At Artihas, the support team is available 24/7 to help you with anything related to your orders, art pieces, or our services. Whether you are tracking an order, need details about a product, or want help with returns and refunds, you can reach out anytime through the form or the contact options on this page. If you want a customised artwork or a personalised gift, simply share your requirements in the contact form and the team will connect with you as soon as possible with options, prices, and timelines. For any product‑related issue such as damage, wrong item received, payment problems, or quality concerns, submit your order details and photos (if possible) so the team can resolve it quickly. This page is also the right place to share feedback about your shopping experience, report any issue with website functionality or payments, or ask questions about shipping, returns, and bulk or corporate orders. The goal is to give you safe, transparent and hassle‑free art shopping, so every message is reviewed carefully and responded to within a clear time frame mentioned in our contact details.
Get In Touch
Don't Hesitate to Contact With Us, We’re Here to Help.
Mail Address
info@artihas.com
Phone Number
+91-6372848494
Address
Am Markt 11, 74523 Schwabisch Hall, Bhubaneswar
FAQs
Most orders within India reach you in 5–8 working days, depending on your city and the courier service. You receive a tracking link by SMS or email as soon as your order is shipped so you can follow every step of the journey.
Yes, we love custom work and personalized pieces, including human sculptures based on your photos or concepts. For any custom request, share your idea, reference images, preferred size and budget through our Contact Us form or WhatsApp, and our team will guide you with timelines and pricing.
If your order arrives broken, damaged or not as described, please contact us within 24–48 hours of delivery with clear photos and your order ID. Our quality team will review the case and arrange a replacement or store credit option for you as quickly as possible.
A large part of our collection is handcrafted by artists and small studios, while some designs are artist‑designed and carefully manufactured. Each product page clearly mentions whether a piece is handmade, hand‑finished or studio‑made so you know exactly what you are buying.
Because many of our art pieces are handmade, limited or customized, returns and exchanges are available only on select products. Eligible items are clearly marked as “Return/Exchange Available” on the product page, while non‑returnable pieces are covered only in case of transit damage or manufacturing defects.
For cafés, offices, hotels, events or corporate gifting, you can place a bulk enquiry by choosing the “Bulk Order” option in our contact form. Share your requirements and quantity, and our team will suggest curation ideas, customization options and the best possible pricing.
If you need to update your address or phone number, please reach out within 2–3 hours of placing the order. Once the parcel is shipped, the address cannot be changed, so it is best to double‑check your details before confirming payment.