Refund & Returns Policy
Last updated: August 2026
Thank you for shopping at Artihas. We take great care in packaging and delivering every product. However, if there is an issue with your order, this Refund & Returns Policy explains the conditions under which returns or refunds may be processed.
- Return Window
Customers may request a return within 3 days of delivery.
Any return request submitted after this period may not be eligible for review.
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Eligible Reasons for Return
Returns are accepted only under the following conditions:
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The product was damaged during delivery
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The wrong product was delivered
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The product has a manufacturing defect
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The product received is significantly different from the product description
Returns are not accepted for personal preference or change of mind.
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Proof Requirement
To process a return request, the customer must provide the following:
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A clear unboxing video recorded while opening the package
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Photographic evidence of the issue
This evidence helps us verify damage or incorrect products and process the request quickly.
Requests submitted without proper proof may not be approved.
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Non-Returnable Items
Certain items cannot be returned except in cases of verified damage or defects:
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Heavy statues or temple installations
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Products that have been used or altered
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Products damaged after delivery due to improper handling
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Products without original packaging
Heavy statues and large sculptures are non-returnable unless they arrive damaged during delivery.
5. Non-Refundable Orders
The following orders are generally not eligible for refunds unless they are damaged during transit, have a manufacturing defect, or a wrong product has been delivered:
• Customized or Personalized Sculptures
• Made-to-Order Products
• Products Damaged Due to Improper Handling After Delivery
• Products Returned Without Prior Approval
6. Return Shipping
Return shipping responsibilities depend on the reason for return:
Artihas will cover return shipping costs if the return is due to:
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Damaged product
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Wrong product delivered
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Manufacturing defect
If the return is requested for any other approved reason, the customer will be responsible for return shipping charges.
7. Refund Method
Approved refunds will be issued to the original payment method used while placing the order whenever possible.
If a refund to the original payment method is not feasible, the customer may be requested to provide valid bank account details. Refunds will then be processed via bank transfer.
Artihas reserves the right to determine the most appropriate refund method based on the payment mode and applicable banking regulations.
8. Refund Processing Time
Once the returned product is received and inspected, refunds will be processed within 7 to 10 business days.
The processing time may vary depending on banking procedures.
9. Order Cancellation
Orders may be cancelled before they are shipped.
For customized, personalized, or made-to-order products, production may begin shortly after order confirmation. Once production has started, such orders cannot be cancelled.
Once an order has been shipped, cancellation requests will not be accepted.
10. Replacement Policy
Currently, Artihas does not provide product replacements.
Eligible cases will be handled through refunds only.
11. How to Request a Return
To request a return or refund, please contact our customer support within 3 days of delivery with the following information:
• Order ID
• Product Name
• Reason for Return
• Clear Unboxing Video
• Photographs Showing the Issue
Return requests can be submitted through:
Email: support@artihas.com
Alternate Email: info@artihas.com
Website: https://artihas.com/contact-us/
12. Return Address
Returns should only be shipped after receiving written approval from Artihas.
If your return request is approved, we will provide detailed return instructions, including the return shipping address (if applicable).
Do not send products without prior approval, as unauthorized returns may not be accepted.
13. Important Notes
• Artihas reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.
• Customers are strongly advised to record a continuous unboxing video while opening their package, especially for fragile, customized, or heavy products.
• Minor variations in color, texture, finish, natural stone patterns, wood grain, or handcrafted detailing are inherent characteristics of handmade products and shall not be considered defects.
• Customized or personalized products are non-refundable unless they arrive damaged, defective, or materially different from the confirmed specifications.
14. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
Email: support@artihas.com
Alternate Email: info@artihas.com
Phone: +91 7978179566
Website: https://artihas.com
Business Address: Belasundari, Near Hanuman Statue,
Keonjhar, Odisha – 758043, India
