Shipping Policy
Last updated: August 2026
At Artihas, we take great care in preparing and delivering your orders safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Coverage
Artihas currently delivers products across India.
At present, international shipping is not available.
Some remote or restricted PIN codes may not be serviceable depending on courier partner availability. If your location is not serviceable, our support team will contact you before processing the order.
Order Processing Time
Most in-stock products are processed and dispatched within 2–5 business days after successful order confirmation.
Customized, made-to-order, marble sculptures, heavy stone statues, or products requiring special finishing may require additional processing time depending on production requirements.
Business days exclude Sundays and public holidays.
Estimated Delivery Time
Estimated delivery within India is generally 3–10 business days after dispatch, depending on the delivery location, courier partner, and product category.
Customized sculptures, heavy statues, or oversized products may require additional transit time due to specialized transportation and safe handling.
Delivery timelines are estimates only and may vary due to circumstances beyond our control.
Shipping Charges
Shipping charges are automatically calculated during checkout based on:
• Product weight
• Product dimensions
• Delivery PIN code
• Courier partner charges
The applicable shipping fee will be displayed before payment confirmation.
From time to time, Artihas may offer free shipping on selected products or promotional campaigns.
Shipping for Large or Heavy Products
Large marble statues, stone sculptures, customized sculptures, and oversized products may require specialized packaging and transportation.
Such orders may:
• Require additional processing time
• Be shipped through specialized logistics partners
• Require customer confirmation before dispatch
• Be delivered using surface transport instead of air shipment
Our support team may contact you to coordinate delivery whenever required.
Packaging
Every product is carefully inspected before dispatch and packed using protective packaging materials suitable for its size and fragility.
Heavy stone and marble sculptures are packed using reinforced protective materials to minimize the risk of transit damage.
Tracking Information
Once your order has been dispatched, you will receive shipment tracking details via email, SMS, or WhatsApp (where available).
You can also track eligible orders directly from your Artihas customer account.
8. Delivery Confirmation
Orders will be considered successfully delivered once marked as delivered by the courier partner or upon customer acknowledgement.
Customers are advised to inspect the package immediately upon delivery and report any visible damage or discrepancies within the timelines mentioned in this policy.
9. Delivery Issues
Customers are responsible for providing accurate shipping information, including the recipient’s name, address, PIN code, and contact number.
Artihas shall not be responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
If a shipment is returned due to customer unavailability or incorrect delivery information, re-shipping charges may apply.
10. Shipping Damage
If your order arrives damaged or appears tampered with, please notify us within 24 hours of delivery.
To process a damage claim, customers must provide:
• Order ID
• Clear photographs of the damaged product and packaging
• A complete, uninterrupted unboxing video recorded from the moment the sealed package is opened
Damage claims submitted without sufficient evidence may not be eligible for approval.
11. Risk of Loss
Ownership and risk of loss for products pass to the customer upon successful delivery by the courier partner.
Customers should inspect the package before accepting delivery whenever possible.
12. Multiple Item Orders
Orders containing multiple products may be dispatched in separate shipments based on product availability, warehouse location, packaging requirements, or courier restrictions.
Customers will receive separate tracking details for each shipment, where applicable.
13. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Support Email: support@artihas.com
Alternate Email: info@artihas.com
Phone: +91 7978179566
Website: https://artihas.com
Business Address: Belasundari, Near Hanuman Statue,
Keonjhar, Odisha – 758043, India
GSTIN: 21FLRPB5581A1ZD
